Refund Policy

SL Energy Healing & Card Readings ("we", "us", "our") provides energy healing, card reading, and combo sessions delivered online or in person in Sydney, NSW. This policy explains how cancellations, rescheduling, and refunds are handled for all bookings made through our website.
 

1. Cancellations and Rescheduling
 

If you need to cancel or reschedule your session, please notify us at least 24 hours before your
scheduled appointment time. Cancellations or reschedule requests made 24 hours or more in advance are eligible for a full refund or a free reschedule to a new time, whichever you prefer.

2. Late Cancellations and No-Shows

If you cancel, reschedule, or fail to attend your session with less than 24 hours' notice, the full session fee is payable and non-refundable. No refund or free reschedule will be provided in these circumstances, as the appointment time has been reserved specifically for you.

3. Dissatisfaction with a Completed Session

Because energy healing and card reading are personal, intuitive services, outcomes and experiences can vary from person to person. If you are not satisfied with a session you attended, please contact us within 7 days to let us know. We will review each case individually and, at our discretion, may offer a full or partial refund, a complimentary follow-up session, or another appropriate resolution.

4. Cancellations by Us

If we need to cancel or postpone your session (for example, due to illness or an emergency), you will be offered a full refund or a free rescheduled session at a time that suits you, whichever you prefer.

5. How Refunds Are Processed

Approved refunds will be returned to your original method of payment. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider's processing times.

6. Your Consumer Rights

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law, including guarantees that cannot be excluded, restricted, or modified. Where our services fail to meet a consumer guarantee, you may be entitled to a remedy in addition to anything offered under this policy.

7. Contact Us

To request a cancellation, reschedule, or refund, please contact us as soon as possible:
Email: info@slenergyhealingandcardreadings.com
Phone: +61 415 204 069