Privacy Policy
SL Energy Healing & Card Readings ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit our website, book a session, or communicate with us.
1. Information We Collect
When you use our Contact form, Booking form, or otherwise get in touch with us, we may collect your first and last name, email address, phone number, and any message or details you choose to share with us. When you book a session, we also collect your appointment details, including the service selected, date and time, and location or format (online or in person). Payment for sessions is processed securely through our website's booking and payment system (Wix); we do not directly collect or store your full card details ourselves.
2. How We Use Your Information
We use your personal information to schedule and manage your bookings, communicate with you about your appointments, respond to your enquiries, and, occasionally, send you emails about our services (we do not send frequent marketing communications). We will not share your personal information with third parties for their own marketing purposes.
3. How We Communicate With You
We may contact you by email, text message (SMS), or WhatsApp regarding your bookings or enquiries. If we communicate with you via WhatsApp, please note that WhatsApp is operated by a third party (Meta) and any messages sent through it are also subject to WhatsApp's own privacy policy and terms.
4. Session Content and Recordings
We do not record or take written notes of your energy healing or card reading sessions. You are welcome to record your own session for personal use if you wish. Anything you share with us during a session is kept confidential and will not be disclosed to any third party.
5. Clients Under 18
We accept clients under the age of 18 only with the verifiable consent of a parent or legal guardian. If you are booking on behalf of a minor, you confirm that you are their parent or legal guardian and consent to their participation in our services.
6. Data Retention
We generally keep client contact and booking information indefinitely so we can maintain our records and provide continuity of service. If you would prefer that we delete or amend your personal information, you can contact us at any time and we will action your request (see "Your Rights" below).
7. Third-Party Service Providers
Our website and booking system are hosted and operated using Wix.com, which provides website hosting, appointment scheduling, contact forms, and payment processing on our behalf. Wix may process your personal information in accordance with its own privacy policy in order to provide these services. We do not sell your personal information to any third party.
8. Cookies and Website Data
Our website, hosted on Wix, may use cookies and similar technologies necessary for the site to function correctly (for example, to support bookings and forms). We do not use third-party advertising or tracking cookies beyond what is required for the site's core functionality.
9. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including relying on Wix's security infrastructure for hosting, forms, and payment processing.
10. Your Rights
Under the Australian Privacy Principles (Privacy Act 1988), you have the right to ask what personal information we hold about you, request access to or correction of that information, and request that we delete or amend your information. To exercise any of these rights, please contact us using the details below.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be posted on this page with a revised "last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@slenergyhealingandcardreadings.com
Phone: +61 415 204 069
Address: Sydney, NSW, Australia